Preventing and Analyzing Medication Errors

Learn how to prevent and analyze medication errors in your pharmacy practice through incident analysis and proactive risk assessment.

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This online learning program has been developed through a collaboration between the Ontario Pharmacists Association and the Institute for Safe Medication Practices Canada (ISMP Canada) It is designed for community pharmacists, pharmacy technicians and pharmacy assistants in Ontario.

The program provides an overview of safety principles and 2 important tools for improving patient safety – incident analysis and proactive risk assessment. The program also highlights aspects of the Ontario College of Pharmacists (OCP) medication safety quality assurance program, AIMS.

How will this knowledge help you in your practice? You will understand the basic principles required to improve patient safety, including proactively developing safety plans before things go wrong. You’ll also learn how to analyze errors that occur in the community pharmacy and develop strategies to prevent recurrences in the future. This learning program will help you to focus on identifying and preventing system-based problems and developing a positive safety culture to enhance the care you provide to patients.

Learning objectives:

By the end of this course, you should be able to:

  • Describe the context for patient safety in Canada and recognize and apply basic human factors engineering principles.
  • Determine when a system-based analysis is appropriate and prepare an incident timeline to support analysis.
  • Understand what Failure Mode and Effects Analysis (FMEA) is and how it can be used to improve patient safety.

Course outline:

  • Module 1:
    Before the Incident
  • Module 2:
    Analyzing Incidents
  • Module 3:
    Proactive Risk Assessment Using Failure Mode and Effects Analysis (FMEA)
  • Module 4:
    Program Summary
  • Multiple-choice Exam
  • Program Evaluation

Course at a glance:

Who should take this course:

Pharmacists, pharmacy technicians and pharmacy assistants in Ontario who want to improve their knowledge on safety principles and enhance patient care.

Development Team:

Cancellation Policy:

Please refer to OPA’s Terms and Conditions of Purchase for cancellation policies.