Managing Your Pharmacy: Module 4 – Human Resources

Managing Your Pharmacy: Module 4 – Human Resources

This 6-part module covers all aspects of your most important resource: your pharmacy team! Learn about HR in general, how to create a desirable workplace, and all aspects of staffing from developing job descriptions to recruiting to conflict resolution.

$200.00

$115.00 Member Price Become a Member

Description

Description:

This course is Module 4 of the Managing Your Pharmacy: The Business Essentials program. 

Learning Objectives:

  • Understand the definition of HR management and be able to explain its importance to pharmacy
  • Identify factors related to the achievement of effective HR management
  • Understand the different roles, responsibilities and activities of HR management a manager or owner must effectively manage as part of their pharmacy operations
  • Describe a desirable workplace and why it is important; outline the criteria and process required to create a desirable pharmacy workplace
  • Describe the elements of effective communication; employ tools and techniques that help create a desirable workplace including the impact that empowerment has on staff morale
  • Explain the attributes of a good manager and a good leader; identify the impact of different management and leadership styles
  • Describe tools and techniques for effective delegation and effective time management
  • Describe the process for effective staffing, including the creation and implementation of job descriptions as well as the process for meeting scheduling requirements
  • Describe the importance of change as well as the process to manage change
  • Explain the benefits of a structured plan for the recruitment and retention of qualified staff, and describe the five steps involved in the screening process
  • Explain the pre-interview, interview and post-interview activities
  • Identify what is included in an effective orientation/onboarding plan and list the five-step procedure for training new staff members
  • Explain the importance of performance management; outline the objectives and typical agenda items of a productive annual performance review
  • Describe different performance conversations including those related to performance feedback, the process for coaching employees and the process of progressive discipline
  • Describe the wage administration process and its role in performance management
  • Define conflict; identify its causes, the role of the manager/owner in resolving conflict and the approach to take in managing conflict
  • Identify and describe important employment and labour legislation relating to HR management; explain how it pertains to and impacts the management of a pharmacy-related workplace, and identify how to operate a pharmacy while abiding by the legislation
  • Identify the role of employment contracts and what they should include
  • Explain how to manage difficult employee situations such as terminations, while abiding with the legislation
  • Describe unionized workplaces in Canada, the bargaining and creation of collective agreements, how they are different from non-unionized workplaces and how the provisions of the collective agreement apply to the management of the pharmacy environment

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Course Outline:

  • Part 1:
    Introduction to Human Resources
  • Part 2:
    Creating and Managing a Desirable Workplace
  • Part 3:
    Staff Job Descriptions, Scheduling and Managing Change
  • Part 4:
    Screening, Hiring, Orientation and Training
  • Part 5:
    Performance Management, Progressive Discipline and Conflict Management
  • Part 6:
    Legal Considerations in Employment and Labour Law

Course at a Glance:

  • 5 hours to complete
  • Course expiry date: December 31, 2025
  • Online
  • This course is not accredited
  • Completion requirement: Complete each module then complete the multiple-choice exam and achieve a score of 70 % or more within a maximum of 2 attempts.

Intended Audience:

This program is excellent for practising pharmacists, international pharmacy graduates, pharmacy students, pharmacy owners and managers who are interested in or intending to open, operate or manage a community pharmacy or who are already doing so and wish to improve their management and operation skills. 

Development Team:

  • David Town, CHRL, President, Your Leadership Matters Inc.

Our Commitment:

OPA is committed to providing high-quality, accurate, and unbiased educational content, tools, and resources for healthcare professionals and patients. Learn more about our process for content development and our firm commitment to maintaining content integrity here.

Cancellation Policy:

Please refer to OPA’s Terms and Conditions of Purchase for cancellation policies.

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