Refund and Cancellation Policies
Membership
Members may cancel their membership at any time. However, membership fees are non-refundable and non-transferable. All requests for cancellations must be made in writing.
Requests made within 10 calendar days of purchase will be considered for a refund at the discretion of OPA. Within one calendar day, a 5% cancellation fee will be applied, and the rest will be refunded. Past one calendar day and up to 10 calendar days, a 25% cancellation fee will be applied, and the rest will be refunded.
When membership cancellation is initiated by the OPA, a 5% administration fee may be charged at the discretion of OPA, and the remainder of the membership year will be refunded.
Professional Liability Insurance
The insurance program does not accept insurance coverage without an OPA membership.
PLI may be cancelled at any time by the member. Requests should be made in writing.
If a request is made within 10 calendar days of purchase and the member has no access to the insurance certificate, the administration fee will be waived, and PLI will be refunded.
When a member has access to the certificate, a refund will be calculated based on a short-rate cancellation table from the insurer in addition to a processing fee of 50.00 +HST.
If the request is made after 10 calendar days, an administration fee of $50.00 + HST will be levied. A refund will be calculated based on a short-rate cancellation table from the insurer.
When PLI cancellation is initiated by OPA because of membership cancellation, the same PLI cancellation rules apply.
Note: Any discounts granted for the combined purchase of membership and PLI will be revoked.
OPA Insurance Program
OPA’s insurance program is available exclusively to active members, individuals living in the same household as an active member, or spouses of deceased members. OPA reserves the right to withhold access to specialty pricing or discounted membership offers from individuals who participate in OPA’s insurance program but do not maintain an active OPA membership.
Professional Development Courses
Requests for a refund for professional development courses will be considered as long as the course has not been accessed through OPA’s learning management system.
All requests for cancellations must be made in writing. Submit your request to [email protected].
Requests within 24 hours of purchase will be refunded, subject to a 5% cancellation fee as long as the course was not accessed. Requests after 24 hours will be refunded, subject to a 25% cancellation fee, as long as the course was not accessed.
Some courses are not subject to this cancellation policy, as outlined on the course registration page. Please review the course registration page for details.
Registrations are non-transferable unless specified in the program description.
Loyalty Pricing : No Action Required to Activate Discount
As a valued OPA member, we’re delighted to inform you that the loyalty price—5% off the standard membership rates—will be automatically applied to your purchase This discount applies to continuous members for 2026 (e.g., those renewing from 2025) and to new members until December 10, 2026, as a limited-time offer. Effective December 11, promotional pricing is no longer available to new/non-continuous members, and the standard 2026 pricing applies. There’s nothing you need to do to activate this discount – no promotional or coupon codes -simply proceed with your transaction online, and your exclusive discount will be applied. . Thank you for your continued support and commitment as an OPA member!
Professional Development Voucher
Owner Bundle members receive 2 x $50 Professional Development vouchers ($100 in total). These vouchers MAY NOT be used towards the Minor Ailments course purchase.
Membership Communications
By purchasing an OPA membership, you agree to receive communications from the Association, some of which may be commercial. You may manage your email preferences or opt-out out of receiving emails by updating your website profile or by contacting OPA at [email protected].
Auto-Renewal Terms & Conditions
Membership will be auto renewed for the categories below. Members may opt-out by selecting “No” at the time of purchase. Members also have the option to revise their selection on the website profile or by contacting [email protected].
The autorenewal categories are:
- Pharmacist – (Staff/Relief, Owner/Manager, Other)
- Owners Bundle
- Technicians and Assistants
Auto-renewal may be adjusted/expanded to other membership categories in the future.
Last updated: November 10, 2025