New 24/7 AI Chatbot Available
We are excited to launch a new Respiratory Support AI Chatbot to help you get fast, trusted, and evidence-based answers to your respiratory illness questions anytime. Powered by Aiskyra’s AI Drug Info Assistant, this conversational tool integrates trusted Canadian sources like Health Canada monographs, clinical guidelines, and PubMed research. It provides rapid, cited, and practice-specific insights in seconds to support your clinical decision-making.
The chatbot is easy to use and available 24 hours a day, with ongoing oversight by our Quality Assurance team to ensure accuracy and reliability.
Click the chat bubble in the bottom right corner of this page to get started.
The Respiratory Illness Support gives you trusted, evidence-based guidance Ontario’s protocols. Whether it’s COVID-19, post-COVID condition, Flu, RSV, or pneumonia, we help you to be prepared:
- Solution driven, evidence-based guidelines for your practice
- Vaccination recommendations
- Prescribing decision support and medication coverage details
Available ways to get support:
- AI Chatbot – Available 24/7. Click the chat bubble in the bottom right corner of this page to get started.
- Clinical Specialist Support (10:00 am – 6:00 pm, 7 days/week) – Receive a callback within two hours.
Important Resources
Pneumococcal Disease
- Pneumococcal Disease information for patients
- Pneumococcal Disease information for healthcare professionals
- NACI guidelines
Post-Covid Condition
Influenza
- Influenza information for patients
- Influenza information for healthcare professionals
- Ministry of Health’s UIIP program
Respiratory Illness Support FAQ
Who can use the Respiratory Illness Support ?
The Respiratory Illness Support is available to licensed pharmacists, physicians and other healthcare professionals practicing in Ontario. It is designed to support clinicians in the prevention of and managing patients with respiratory illnesses such as COVID-19, post-COVID condition, influenza, RSV, and pneumococcal disease. Whether you’re in primary care, urgent care, telemedicine, or a specialty setting, the line offers timely, guidance tailored to Ontario protocols.
What kind of questions can I ask?
You can ask clinical questions related to respiratory illness management, including vaccine eligibility and timing, antiviral prescribing, co-administration protocols, and therapeutic appropriateness. The Support Line is intended to help you prepare for patient visits and make informed decisions aligned with Ontario guidance.
Is this service confidential?
Yes. All inquiries to the Respiratory Illness Support are handled with strict confidentiality. No Patient-identifying information is required, and your professional details are not shared or stored beyond the scope of the call.
What hours is a clinical specialist available for support?
The Respiratory Illness Support operates 7 days a week, from 10:00 am to 6:00 pm (ET). When you call, you will leave a message with your contact information (Name, phone number) and you will receive a callback within 1-2 hours.
What if I miss the callback?
If you miss a callback, the pharmacist will attempt to reach you again. You may also call back at your convenience and leave a new message. Our clinicians prioritize timely follow-up to ensure you receive the guidance you need, when you need it.
OPA’s Respiratory Illness Support Line is made available and supported by Pfizer Canada through an unrestricted education grant.