Respiratory season is here.
Get ahead of the next case and call before you see your next patient.
Be prepared. Call now.
Respiratory season is here.
Get ahead of the next case and call before you see your next patient.
Be prepared. Call now.
The Respiratory Illness Support Line gives you trusted, evidence-based guidance from clinical specialists, tailored to Ontario’s protocols. Whether it’s COVID-19, post-COVID condition, Flu, RSV, or pneumonia, we help you to be prepared before your next patient walks in:
- Solution driven, evidence-based guidelines for your practice
- Vaccination recommendations
- Prescribing decision support and medication coverage details
The Support Line is staffed by registered pharmacists from 10 am – 6 pm, 7 days a week. For Ontario Healthcare Professionals Only.
Important Resources
Pneumococcal Disease
- Pneumococcal Disease information for patients
- Pneumococcal Disease information for healthcare professionals
- NACI guidelines
Post-Covid Condition
Influenza
- Influenza information for patients
- Influenza information for healthcare professionals
- Ministry of Health’s UIIP program
Support Line FAQ
Who can use the Respiratory Illness Support Line?
The Respiratory Illness Support Line is available to licensed pharmacists, physicians and other healthcare professionals practicing in Ontario. It is designed to support clinicians in the prevention of and managing patients with respiratory illnesses such as COVID-19, post-COVID condition, influenza, RSV, and pneumococcal disease. Whether you’re in primary care, urgent care, telemedicine, or a specialty setting, the line offers timely, guidance tailored to Ontario protocols.
What kind of questions can I ask?
You can ask clinical questions related to respiratory illness management, including vaccine eligibility and timing, antiviral prescribing, co-administration protocols, and therapeutic appropriateness. The Support Line is intended to help you prepare for patient visits and make informed decisions aligned with Ontario guidance.
Is this Support Line confidential?
Yes. All inquiries to the Respiratory Illness Support Line are handled with strict confidentiality. No Patient-identifying information is required, and your professional details are not shared or stored beyond the scope of the call.
What hours is a clinical specialist available for support?
The Support Line operates 7 days a week, from 10:00 am to 6:00 pm (ET). When you call, you will leave a message with your contact information (Name, phone number) and you will receive a callback within 1-2 hours.
What if I miss the callback?
If you miss a callback, the pharmacist will attempt to reach you again. You may also call back at your convenience and leave a new message. Our clinicians prioritize timely follow-up to ensure you receive the guidance you need, when you need it.
OPA’s Respiratory Illness Support Line is made available and supported by Pfizer Canada through an unrestricted education grant.