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How to Order Personal Protective Equipment (PPE)

Last Updated May 11, 2020

OPA has remained hard at work to find you sources of PPE in the absence of government-supplied products. We are pleased to inform all Ontario Pharmacies of our partnership with RONCO, a world-class manufacturer and supplier of personal protective equipment (PPE) for a variety of industries, including for pharmacy professionals and other healthcare providers who require head, hand or body protection.

All pharmacies must ensure the following steps are completed to ensure your order is complete, accurate and can be fulfilled as promptly as possible. Failure to follow these steps will result in your order not being processed or significantly delayed

  1. Complete both tabs of the new Registration and Order form completely, even if you have ordered before. Complete the Registration tab first to populate the addresses on the Order tab.
  2. Complete the RONCO Credit Card Authorization form. (Please ensure that the amount being ordered can be accommodated on your credit card. Declined credit cards will slow down your order.)
  3. Print, sign and scan the Credit Card Authorization form.
  4. Attach both the Registration and Order Form and the scanned Credit Card Authorization form in one email and send to opa@roncosafety.com. All orders must include RONCO PPE MAY ORDER in the subject line.

Please allow up to three weeks for delivery of your order. We have increased the length of time for these shipments due to a number of variables including high volume of orders, uncertainty of courier service deliveries, as well as international shipments of products required to replenish stock. We thank you for your patience.

IMPORTANT: At this time, we are experiencing a very high volume of orders. To expedite your order as quickly as possible, please ensure that you have completed all fields of both forms and attached them to the same email.

  • You will receive an auto-response indicating that we have received your email.
  • When you receive an email from RONCO, please read it carefully for any further instructions. 
  • Once submitted, changes to order quantities or changes from pick-up to delivery, or delivery to pick-up cannot be made.
  • Please do not call or send follow-up emails - it slows down our ordering process.
  • Please do not repeatedly send the same order as this also slows down the ordering process.
  • If you choose to pick up your order instead of the delivery option, you will be notified when your order is ready for pick-up. Please do not come to RONCO without a notice that your order is ready. It is very important that we all do our part to contain the virus. 
  • Each pharmacy may order once per calendar month. It is recommended that you wait 30 days from when your credit was last charged before making your next order.

Products available under this offer (new pricing effective May 11, 2020):

Please see additional FAQs.

1. Pleated 3-Ply Masks

  • Product Codes 5601
  • FOB Concord, Ontario – Net Net pricing $68.00 per 100 masks ($0.68 per mask)
  • Maximum of 100 masks per month per pharmacy (until further notice and pending resolution/easing of pandemic)
  • Class 1 Medical Device Licence monitored under a Medical Device Establishment Licence #5936 (available upon request)

Item#

Description

Product Name

Status

UOM

5601

3-Ply Disposable Pleated Mask – Blue 50x2

Ronco PM3

Stock

100

2. Medical Grade Nitrile Gloves

  • Product Codes 726S / 726M / 726L / 726XL
  • FOB Concord, Ontario – Net Net pricing $27.50 per 200 gloves ($0.28 per pair)
  • Maximum of 6 lots of 200 gloves per month per pharmacy in any combination of any sizes (until further notice and pending resolution/easing of pandemic)
  • Class 2 Medical Device Licence #79251 (available upon request)

Item#

Description

Product Name

Status

UOM

726S

RoncoCare Nitrile Exam Glove PF S 100

Ronco Care Nitrile

Sold out

200

726M

RoncoCare Nitrile Exam Glove PF M 100

Ronco Care Nitrile

Stock

200

726L

RoncoCare Nitrile Exam Glove PF L 100

Ronco Care Nitrile

Stock

200

726XL

RoncoCare Nitrile Exam Glove PF XL 100 

Ronco Care Nitrile

Stock

200

3. CoverMe Gown with Thumb Loops

  • Product Codes 31-500
  • FOB Concord, Ontario – Net Net pricing $200.00 per 100 gowns ($2.00 per gown)
  • Maximum of 1 lot of 100 gowns per month per pharmacy (until further notice and pending resolution/easing of pandemic)
  • Class 1 Medical Device Licence monitored under a Medical Device Establishment Licence #5936 (available upon request)

Item#

Description

Product Name

Status

UOM

31-500

Gown – Cast Polyethylene With Thumb Loops
One Size 79 x 45 Inches - Blue

CoverMe Gowns 2 x 50

Stock

100

Specifics of the OPA-RONCO Partnership:

1. All pharmacy orders are to be sent directly to RONCO at opa@roncosafety.com (do not send order emails to OPA):

• For INITIAL and ALL orders, send an email to the attention of opa@roncosafety.com with RONCO PPE MAY ORDER in the email subject line to secure OPA preferred pricing. Ensure that all required attachments are included. Failure to do so will further delay your order.

A confirmation email will be sent by RONCO to the pharmacy placing the order.

To initially set up your account with RONCO, you will be asked to complete the RONCO Credit Card Authorization and Registration and Order form.

  • For the initial and subsequent orders, payments will be by credit card. RONCO apologizes that credit card processing fees will be passed back to the pharmacy account holder. 
  • If you own multiple pharmacies, please complete a separate Registration and Order form for each pharmacy. Please indicate which location each order should be shipped to. The total amount for multiple stores can be included on a single credit card authorization form. All forms should be attached to the same email.
  • If not specified on the order form, all orders will be delivered by courier to the shipping address indicated on the form. Courier charges are from Concord ON to your specified location.
  • The full name of the person accepting delivery must be provided at the time of delivery.
  • To avoid additional shipping charges, in-person pick up of your order is available from the RONCO warehouse during normal business hours. The RONCO address is listed below:

    70 Planchet Road
    Concord, ON L4K 2C7

    You must wait until notified that your order is ready for pick-up and instructions for pick-up have been sent. Do not go to the RONCO warehouse until you have been notified.

    2. Until further notice, all products are restricted for internal use only by pharmacy staff for their personal protection. At this time, these products may not be resold to the general public. RONCO reserve the right to stop supplying products to pharmacies found to be violating this policy.

    3. The following maximum limits apply on a per pharmacy basis only. Pharmacists may not order separately for the same store:

    • Mask orders – due to limited inventories and uncertainties of supply, pharmacies will be limited to 1 allocation of masks per calendar month. Any reorders within that month will be deleted. If one particular mask is out of stock, a comparable product may be automatically substituted.
    • Glove orders – due to limited inventories and uncertainties of supply, pharmacies will be limited to 6 lots of gloves (in any combination of sizes) per calendar month. Any reorders within that month will be deleted. If one particular glove is out of stock, a comparable product may be automatically substituted.
    • Gown orders - due to limited inventories and uncertainties of supply, pharmacies will be limited to one lot of gowns per calendar month. Any reorders within that month will be deleted. If one particular gown is out of stock, a comparable product may be automatically substituted.

    4. Due to the extraordinarily high volume of orders, unpredictability of courier service deliveries, very high demand as well as sourcing of some products internationally, please allow up to three weeks for delivery of your order depending on the quantity of orders. We thank you for your patience.

    5. All orders of PPE from RONCO are non-refundable and cannot be cancelled once ordered.

    6. Global shortages and increasing demand for PPE has created huge volatility in the market. Due to this demand, RONCO reserves the right to change prices with no notice. Global shortages also exist in raw materials, labour and packaging which may cause back orders. RONCO is doing its best to manufacture more product to meet the needs of Ontario's pharmacy professionals. ETAs are unknown at this time due to the global situation.

    7. In no way does OPA attest to the quality of the products ordered. The nature of this business-to-business relationship rests solely between RONCO and the pharmacy owners.

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