Managing Your Pharmacy: Module 6 – Services

This 3-part module builds on information covered in other modules and covers how to develop, plan and delivery patient care services in your pharmacy.


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This course is Module 6 of the Managing Your Pharmacy: The Business Essentials program. 

Learning objectives:

  • Develop a needs assessment for a new patient care service
  • Recognize the important factors in developing a successful patient care service
  • Describe a business model in the context of a new patient care service
  • Explain the key considerations in developing a patient care service
  • Integrate the concepts to develop a viable patient care service
  • Identify key stakeholders and participants associated with delivering patient care services
  • Examine the financial viability, payment options and willingness of payers to pay for the service
  • Identify appropriate populations aligned with services
  • Apply findings and develop a plan to implement a patient care service that considers patient needs, financial viability and sustainability
  • Identify real and perceived barriers to implementing patient care services
  • Develop tactics to overcome barriers and set milestones for a developing patient care service
  • Describe the importance of engaging stakeholders when implementing and evaluating patient care services
  • Develop an implementation plan and evaluation plan for patient care services
  • Identify appropriate documentation tools and describe the importance of documentation
  • Describe how evaluation results can be used to adjust patient care service delivery

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Course outline:

  • Part 1:
    Developing Patient Care Services
  • Part 2:
    Planning Patient Care Services
  • Part 3:
    Implementing and Evaluating Patient Care Services

Course at a glance:

Who should take this course:

This program is excellent for practising pharmacists, international pharmacy graduates, pharmacy students, pharmacy owners and managers who are interested in or intending to open, operate or manage a community pharmacy or who are already doing so and wish to improve their management and operation skills. 

Development Team: