Preventing and Analyzing Medication Errors

Tags: Online learning

This online learning program has been developed through a collaboration between the Ontario Pharmacists Association and the Institute for Safe Medication Practices Canada (ISMP Canada) It is designed for community pharmacists, pharmacy technicians and pharmacy assistants in Ontario.

The program provides an overview of safety principles and 2 important tools for improving patient safety – incident analysis and proactive risk assessment. The program also highlights aspects of the Ontario College of Pharmacists (OCP) medication safety quality assurance program, AIMS.

How will this knowledge help you in your practice? You will understand the basic principles required to improve patient safety, including proactively developing safety plans before things go wrong. You’ll also learn how to analyze errors that occur in the community pharmacy and develop strategies to prevent recurrences in the future.  This learning program will help you to focus on identifying and preventing system-based problems and developing a positive safety culture to enhance the care you provide to patients.

How to register: To register, please scroll to the bottom of the page and click on “Pricing and Registration”. A drop-down will open with pricing information for members and non-members*. Select the option that applies to you, then click on "add to cart" to start the registration process.

*Not a member? OPA members receive significant discounts on professional development. Find out how to become a member here.

Program outline

This program consists of the following modules:

  • Module 1: Before the Incident (2 hour)
  • Module 2: Analyzing Incidents (2 hour)
  • Module 3: Proactive Risk Assessment Using Failure Mode and Effects Analysis (FMEA) (1.5 hour)
  • Module 4: Program Summary (0.25 hour)
  • Final Multiple-choice Exam (0.75 hour)


Continuing Education Units:

  • Number of CEUs:  6.5
  • Accreditation #: CCCEP: 8003-2020-3044-I-P 
  • Accreditation Expiry Date: May 28, 2021

Course Availability:

You must complete the course one day before its expiry date; access will be removed after this point.

Learning Format: 

  • Online learning modules (6.5 hrs)

Learner Assessment:

  • Multiple choice assessment

Learning objectives

Upon completion of this program, participants will be able to:

Module 1: Before the Incident

  • Describe the context for patient safety in Canada
  • Recognize and apply basic human factors engineering principles  
  • Explain the components of a patient safety culture in community pharmacy
  • Describe the characteristics of a safe practice environment and use available risk assessment tools
  • Develop a plan for incident management

Module 2: Analyzing Incidents

  • Determine when a system-based analysis is appropriate and what type (comprehensive, concise, multi-incident);
  • Prepare an incident timeline to support analysis;
  • Identify system-based contributing factors to incidents;
  • Develop high-leverage actions based on the hierarchy of effectiveness; and
  • Implement and monitor the action plan. 

Module 3: Proactive Risk Assessment Using Failure Mode and Effects Analysis (FMEA)

  • Understand what FMEA is and how it can be used to improve patient safety
  • Identify processes suitable for analysis using FMEA
  • Describe the steps required to complete an FMEA 
  • Map out a process and identify potential failure modes
  • Develop redesign strategies based on systems theory and basic human factors principles
  • Implement and monitor the action plan

Module 4: Program Summary

  • Summarize learning from modules 1, 2 and 3

Program Completion

To receive the letter of completion for this program, participants will be required to complete the following requirements at least one day before its expiry date: 

  1. Complete the program’s online modules (instructions will be emailed to you separately after registration).
  2. Complete the multiple-choice exam and achieve a score of 70 per cent or more with a maximum of two attempts.
  3. Complete the program’s evaluation.

Pre-requisites and Target Audience

There are no pre-requisites for this program. This online professional development program is designed to support community pharmacists, pharmacy technicians and pharmacy assistants in Ontario.

Subject Matter Experts: 

  • Julie Greenall, ISMP Canada
  • Sonya Dhanjal, ISMP Canada
  • Marvin Ng, RPh
  • Roger Cheng, RPh

Last updated: May 29, 2020

Inquiries: Please contact OPA’s professional development team by phone at 416-441-0788, option 3 (toll-free in Ontario at 1-877-341-0788, option 3), or by email at

Cancellation policy: Requests for cancellations must be submitted in writing to no later than five days after access to the program has been emailed to you. A $30 (+HST) administration and processing fee will apply. Cancellations will not be permitted once log-in to access the program material has been initiated. Program registration fees will not be refunded after the cancellation deadline.

Protecting your privacy: Your privacy is important to us. Some information you provide to OPA in program registration forms and exercises may be considered personal information. OPA collects, uses, and shares the information contained in program registration forms and exercises for the sole purposes of processing your registration, issuing certificates/letters of completion, awarding continuing education credits, and delivering OPA services, programs, and publications to you.

Learners’ code of conduct: By registering for an OPA education program, you agree to follow OPA’s Learners’ Code of Conduct. For further details click here

Event Date: Recurring | City: Online | Venue: Online

Pricing and Registration
Member Rate
Preventing and Analyzing Medication Errors 2020   $250.00 Add to Cart 
Non-Member Rate
Preventing and Analyzing Medication Errors 2020   $500.00 Add to Cart 
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