Interprofessional Relationships and Conflict Management in Primary Care

Tags: Online learning


Conflict is a reality of everyday practice and poses a challenge for many pharmacists and other pharmacy staff. The Interprofessional Relationship and Conflict Management in Primary Care online module addresses principles for effective conflict management and provides participants with the opportunity to reflect upon their own strategies in handling conflicts in their practice.

This presentation received great uptake at OPA’s Conference 2016.

Learning Objectives  

Upon completion of this program, participants will be able to

  • Explain how conflicts in primary care develop and escalate.
  • Describe strategies for managing and de-escalating conflicts in primary care.
  • Reflect upon personal conflict management style and barriers to/facilitators for conflict management.
  • Discuss strategies for effective communication in primary care.

How to Register: To register, please scroll to the bottom of the page and click on the program date. A drop-down menu will provde pricing information for members and non-members*. Select the option that applies to you, then click on Add to Cart to start the registration process.

*Not a member? Association members receive significant discounts on OPA professional development. Find out about becoming a member here.

For more information on the Allied Health Professional Development Fund (AHPDF), click here.

Number of Continuing Education Units
This online module is not CCCEP accredited. CEUs will not be granted.

Course Availability
Registration for this course is available until March 17, 2020. You must complete the course before March 31, 2020; access will be removed after this point.

Learning Format
Online, didactic learning module (1 hr)

Program Completion

To receive a letter of completion for this program, participants must complete the following requirements before March 31, 2020:

  1. Complete the program’s online modules. Instructions will be emailed after registration.
  2. Complete a program evaluation.

Prerequisites and Target Audience

This program has no prerequistes. The Interprofessional Relationships and Conflict Management in Primary Care online module is for pharmacists who wish to gain a better understating of conflict management in primary care settings. 

Subject Matter Experts

  • Zubin Austin, RPh (BScPhm, MBA, MISc, PhD)

Last updated: March 07, 2019

Inquiries: Please contact OPA’s professional development team by phone at 416-441-0788, option 3 (toll-free in Ontario at 1-877-341-0788, option 3), or by email at

Cancellation policy: Cancellation requests must be submitted in writing to no later than five days after access to the program has been emailed to you. A $20 (+HST) administration and processing fee will apply. Cancellations will not be permitted once log-in to access the program material has been initiated. Program registration fees will not be refunded after the cancellation deadline.

Protecting your privacy: Your privacy is important to us. Some information you provide in program registration forms and exercises may be considered personal information. OPA collects, uses, and shares the information contained in program registration forms and exercises to process your registration; issue certificates of completion; award continuing education credits; and deliver OPA services, programs, and publications to you.

Learners’ code of conduct: By registering for an OPA education program, you agree to follow OPA’s Learners’ Code of Conduct. For further details, click here

Event Date: Recurring | City: Online | Venue: Online

Pricing and Registration
Member Rate
Interprofessional Relation and Conflict Management 2018   $10.00 Add to Cart 
Non-Member Rate
Interprofessional Relation and Conflict Management 2018   $30.00 Add to Cart 
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