Managing Your Pharmacy: The Business Essentials

Tags: Online learning, Pharmacy management

Do you own or manage a pharmacy? Do you want to?

Our continuing education program focuses on how to apply business and management theory to day-to-day pharmacy operations, using cases and lessons learned from leaders in the pharmacy industry.

Based on the Pharmacy Management in Canada textbook, this online, self-directed program addresses the key skills and knowledge critical for managing your pharmacy effectively as a business. A copy of this textbook will be shipped to you within 10 business days upon purchase of the program.

This program is funded in part by an unrestricted educational grant from:

- McKesson Canada (Platinum Level)
- AstraZeneca (Gold Level)
- Merck Canada (Silver Level)


Module 1
So You Want to Own or Manage a Pharmacy: Where to Start? (3 CEUs)

Module 2
Running a Tight Ship: Pharmacy Operations (6 CEUs)

Module 3
The Bottom Line: Financial Management (3 CEUs)

Module 4
Your Pharmacy Team: Human Resources Management (5 CEUs)

Module 5
Using Marketing and Communications to Optimize Your Practice (3 CEUs)

Module 6
Delivering Patient-focused Services: Meeting the Needs of Your Patients (5 CEUs)

Module 7
From Strategic Game Plan to Formal Business Plan (2 CEUs)

For more details on the modules, please see the Course Prospectus


Number of Continuing Education Units

Accreditation # 
8002-2017-2253 I-P

Expiry Date
This self-directed course will be available until November 30, 2020. Annual renewal of accreditation is expected.

Learning Format     

  • Online, self-directed, modular program
  • Learners will earn CEUs for each module they complete

Online multiple-choice exam for each module


This program was developed jointly by the Ontario Pharmacists Association and Canadian Pharmacists Association based on original content owned by the Canadian Foundation for Pharmacy.

Program Completion

A letter of completion is provided in for each module. To receive this letter, participants must complete the following requirements for each module before December 1, 2020.

  1. Complete the program’s online module.
  2. Complete the multiple-choice exam, achieving a score of 70 per cent or higher within a maximum two attempts.
  3. Complete a program evaluation.

Note: online access to this program is provided until December 1, 2020.

Supplementary Tools and Resources

Your copy of “Pharmacy Management in Canada (2015)” will be shipped to you within 10 business days upon purchase of the program.

Allied Health Professional Development Fund

This program is eligible for reimbursement through the Allied Health Professional Development Fund (AHPDF) upon successful completion of all seven modules (please refer to AHPDF site for specific reimbursement eligibility). Before applying to the AHPDF, please contact us at for the letter of completion you must submit along with the other requirements.

Target Audiences and Prerequisites

This program has no prerequisites. It was designed for practising pharmacists, international pharmacy graduates, and pharmacy students, pharmacy owners and managers who are interested in or intending to open, operate or manage a community pharmacy or who are already doing so and wish to improve their management and operation skills.  

Subject Matter Experts

  • Gerry Spitzner, Founder and Principal Consultant,
  • Jody Shkrobot, BSc Pharm, RPh, University of Alberta
  • David Cunningham, CPA, CA, CMA, LPA, BMath (Hons), Partner through a corporation, BDO Canada LLP
  • David Town, CHRL, President, Your Leadership Matters Inc.
  • Jason Perepelkin, BA, BComm, MSc, PhD, University of Saskatchewan
  • Alan Low, BSc (Pharm), Pharm D, RPh, ACPR, FCSHP, CCD, University of BC

Last updated: November 30, 2017

Inquiries: Please contact OPA’s professional development team by phone at 416-441-0788, option 3 (toll-free in Ontario at 1-877-341-0788, option 3), or by email at

Cancellation policy: Cancellation requests must be submitted in writing to no later than five days after access to the program has been emailed to you. A $60 (+HST) administration and processing fee will apply. Cancellations will not be permitted once log-in to access the program material has been initiated. Program registration fees will not be refunded after the cancellation deadline.

Protecting your privacy: Your privacy is important to us. Some information you provide in program registration forms and exercises may be considered personal information. OPA collects, uses, and shares the information contained in program registration forms and exercises to process your registration; issue certificates of completion; award continuing education credits; and deliver OPA services, programs, and publications to you.

Learners’ code of conduct: By registering for an OPA education program, you agree to follow OPA’s Learners’ Code of Conduct. For further details, click here

Event Date: Recurring | City: Online | Venue: Online

Pricing and Registration
Member Rate
2018 Managing Your Pharmacy   $659.00 Add to Cart 
Non-Member Rate
2018 Managing Your Pharmacy   $1,109.00 Add to Cart 
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