Confronting Medication Incidents – A Fresh Approach

Tags: Online learning, Pharmacy management


Please note that this course is included in the Operational PD Bundle.

The Confronting Medication Incidents – A Fresh Approach program is an online learning program developed by the Ontario Pharmacists Association (OPA) for pharmacists and pharmacy technicians who wish to develop a better understanding of the frequency, causes, and handling of medication incidents in practice.

Learning objectives

Upon completion of this program, participants will be able to:

  • Describe the scope of medication incidents as it pertains to pharmacy practice
  • Discuss current initiatives to reduce medication incidents
  • Discuss how failure modes and effects analysis (FMEA) can help prevent incidents
  • Explain the importance of reporting incidents
  • Discuss how to institute and follow a procedure for dealing with, and preventing, a medication incident, including identification, communication (with patient, physician, staff, etc.), documentation, and follow up
  • Apply principles of root cause analysis (RCA) to help identify underlying causes of an event
  • Discuss the medication safety self-assessment of an individual practice site and how to develop a patient safety plan


CCCEP accreditation file number: Program not accredited

Expiry date:  January 31, 2020

Learning format: 

  • Online – 2 modules (approx. 1 hour)
  • Supplemental readings (approx. 2 hours)


  • Patient safety initiatives
  • Medication error prevention strategies
  • System elements in medication errors
  • Failure modes and effects analysis
  • Managing medication incidents
  • Medication incident reporting
  • Root cause analysis
  • Tools and resources


Online multiple-choice examination

Program Completion

To receive the letter of completion for this program, participants will be required to successfully complete the following until January 31, 2020: 

  1. Review and complete all of the online modules and supplemental readings, including the declaration of completion.
  2. Complete and achieve 70 per cent or more on online multiple-choice question examination, within a maximum of two attempts
  3. Complete the program’s evaluation

Pre-requisites and target audience

There is no prerequisite to register for this program. This program is designed for pharmacists and pharmacy technicians who would like to learn how to handle and prevent medication incidents.


  • Paul Thompson, RPh (BScPhm)
  • Certina Ho, RPh (MEd, Master of Information, BScPhm)

Last updated: January 16, 2019

Inquiries: Please contact OPA’s professional development team by phone at 416-441-0788, option 3 (toll-free in Ontario at 1-877-341-0788, option 3), or by email at

Cancellation policy: Requests for cancellations or refunds must be submitted in writing to no later than 10 business days prior to the program date by 4:30 p.m. A $50 (+HST) cancellation fee will apply. Cancellations will not be refunded after the cancelation date or if the material was accessed.

Protecting your privacy: Your privacy is important to us. Some information you provide to OPA in program registration forms and exercises may be considered personal information. The Association collects, uses, and shares the information contained in program registration forms and exercises for the sole purpose of processing your registration, issuing certificates of completion, awarding continuing education credits, and delivering OPA services, programs, and publications to you.

Learners’ code of conduct: By registering for an OPA education program, you agree to follow OPA’s Learners’ code of conduct. For further details click here.

Event Date: Recurring | City: Online | Venue: Online

Pricing and Registration
Member Rate
2019 Confronting Medication Incidents   $99.00 Add to Cart 
Non-Member Rate
2019 Confronting Medication Incidents   $199.00 Add to Cart 
Back to top