Confronting Medication Incidents – A Fresh Approach

Tags: Online learning, Pharmacy management


The Confronting Medication Incidents – A Fresh Approach program is an online learning program developed by the Ontario Pharmacists Association (OPA) for pharmacists and pharmacy technicians wishing to develop a better understanding of the frequency, causes and handling of medication incidents in practice.

Learning Objectives

Upon completion of this program, participants will be able to

  • Describe the scope of medication incidents pertaining to pharmacy practice.
  • Discuss current initiatives to reduce medication incidents.
  • Discuss how failure modes and effects analysis (FMEA) can help prevent incidents.
  • Explain the importance of reporting incidents.
  • Discuss how to institute and follow a procedure for dealing with and preventing a medication incident, including identification, communication (with the patient, physician, staff, etc.), documentation, and follow up.
  • Apply principles of root cause analysis (RCA) to help identify the underlying causes of an event.
  • Discuss the medication safety self-assessment of an individual practice site and how to develop a patient safety plan.


Continuing Education Units 
This program is not accredited.

Expiry Date 
March 1, 2020

Learning Format

  • Online – 2 modules (approx. 1 hr)
  • Supplemental readings (approx. 2 hrs)


  • Patient safety initiatives
  • Medication error prevention strategies
  • System elements in medication errors
  • Failure modes and effects analysis
  • Managing medication incidents
  • Medication incident reporting
  • Root cause analysis
  • Tools and resources

Online multiple-choice examination

Program Completion

To receive a letter of completion for this program, participants must successfully complete the following before March 30, 2020: 

  1. Complete the program’s online modules. Instructions will be emailed after registration.
  2. Complete the multiple-choice exam, achieving a score of 70 per cent or higher within a maximum two attempts.
  3. Complete a program evaluation.

Prerequisites and Target Audience

This program has no prerequisites. This program was designed for pharmacists and pharmacy technicians wanting to learn how to handle and prevent medication incidents.

Subject Matter Experts

  • Paul Thompson, RPh (BScPhm)
  • Certina Ho, RPh (MEd, Master of Information, BScPhm)

Last updated: January 17, 2020

Inquiries: Please contact OPA’s professional development team by phone at 416-441-0788, option 3 (toll-free in Ontario at 1-877-341-0788, option 3), or by email at

Cancellation policy: Cancellation or refund requests must be submitted in writing to by 4:30 p.m. no later than 10 business days prior to the. A $50 (+HST) cancellation fee will apply. Cancellations will not be refunded after the cancellation date or if the material was accessed.

Protecting your privacy: Your privacy is important to us. Some information you provide in program registration forms and exercises may be considered personal information. OPA collects, uses, and shares the information contained in program registration forms and exercises to process your registration; issue certificates of completion; award continuing education credits; and deliver OPA services, programs, and publications to you.

Learners’ code of conduct: By registering for an OPA education program, you agree to follow OPA’s Learners’ Code of Conduct. For further details, click here.

Event Date: Recurring | City: Online | Venue: Online

Pricing and Registration
Member Rate
2019 Confronting Medication Incidents   $99.00 Add to Cart 
Non-Member Rate
2019 Confronting Medication Incidents   $199.00 Add to Cart 
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