The MASTER Plan for Diabetes Continuing Education Program

Tags: Online learning, Medication therapy management, Professional pharmacy services, Chronic conditions

*This program has been fully updated according to the most recent Diabetes Canada 2018 Clinical Practice Guidelines.  

The program was developed to support pharmacists wanting to improve their knowledge regarding diabetes management. This comprehensive program covers various aspects of diabetes management and is taught by subject matter experts who put a strong emphasis on providing education for diabetes self-management. Participants will have access to an interactive tool that provides Ministry of Health and Long-Term Care (MOHLTC) documentation forms, checklist forms containing patient teaching points for various areas of diabetes care, reference resources for pharmacists and patients.

If you wish to prepare for the Canadian Diabetes Educator (CDE) exam, please check back in early 2020 for registration information on OPA’s CDE Preparation Course. The CDE course has an additional online module and 2-day live sessions covering all the CDE’s exam competencies, additional to topics covered in the MASTER Plan program.

This program meets the MOHLTC educational requirements for providing the MedsCheck for Diabetes service.  

How to Register: To register, please scroll to the bottom of the page and click on the Pricing and Registration link. A drop-down menu will provide pricing information for members and non-members*. Select the option that applies to you, then click on Add to Cart to start the registration process.

*Not a member? Association members receive significant discounts on OPA professional development. Find out about becoming a member here.

For more information on the Allied Health Professional Development Fund (AHPDF), click here.

Program Outline

This program comprises of several modules.

I. Online Learning Modules

  • OPA MASTER Plan – A Unique Approach to Bringing Patient-Focused Care to Life (Note: this online module is not CCCEP accredited).
  • The psychosocial aspects of the adult with diabetes.
  • Motivational interviewing to facilitate behaviour change.
  • Diabetes self-management: perspectives in behaviour change.
  • An overview of pathophysiology of diabetes.
  • Pharmacological management of type 2 diabetes: oral antihyperglycemic agents and injectable therapy.
  • Pharmacological management of diabetes: insulin.
  • Self-monitoring blood glucose.
  • An overview of blood glucose monitoring in the community pharmacy.
  • Insulin injection devices and injection techniques.
  • Diabetes: complications and screening.
  • Managing special circumstances in diabetes patient care.
  • The use of CSII technology in diabetes.
  • Physical activity and diabetes: prescribing exercise.
  • Lifestyle changes for diabetes management.

II. Interactive Tool

  • Mandatory MOHLTC MedsCheck forms
  • Patient teaching points
  • Patient resources
  • Pharmacist resources

III. Online Assessment

  • Multiple-choice examination


Number of Continuing Education Units

Accreditation #

Accreditation Expiry Date March 11, 2020

Learning Format: 

  • Online, didactic learning modules
  • Interactive, multiple choice assessment activities
  • Learner assessments
  • Interactive tool


Learning Objectives

Upon completion of this program, participants will be able to

OPA MASTER Plan – A Unique Approach to Bringing Patient-Focused Care to Life

  • Understand the traditional modes of patient health education delivery.
  • Understand the impacts and limitations inherent in the traditional modes of provider-centric communications with patients.
  • Understand the core elements of the OPA MASTER Plan and its ability to actualize patient-centricity in care, drive patient empowerment, and facilitate the achievement of positive health outcomes.
  • Understand the opportunities patient-centricity can bring to one’s practice.
  • Understand the professional satisfaction that comes with patient-centric approaches to care and communications.

Psychosocial Aspects of the Adult with Diabetes

  • Identify and describe the potential psycho-social impact of diabetes and its treatment
  • Identify barriers to self-care and become familiar with strategies to promote self-care
  • Become familiar with communication strategies to promote therapeutic interactions

Motivational Interviewing to Facilitate Behaviour Change

  • Define Motivational Interviewing (MI).
  • Explain how MI helps people engage in the change process.
  • Apply OARS communication skills.
  • Discuss the pharmacist’s role using MI skills to assist people with diabetes make important changes to optimize management.

Diabetes Self-Management: Perspectives in Behaviour Change

  • Discuss selected theories and philosophies that can help optimize counselling during the change process.
  • Identify tools that can be used to facilitate behaviour change process.
  • Identify where and how behaviour change theories and philosophies can be applied to practice.

Overview of Pathophysiology of Diabetes

  • Describe the basic pathophysiology of diabetes
  • Identify the characteristic signs and symptoms of diabetes
  • Distinguish between the major types of diabetes in terms of etiology, prevention, defining characteristics and incidence
  • Identify the diagnostic criteria for the different types of diabetes
  • Identify the target range for blood glucose values
  • Utilize an appropriate screening tool for type 2 diabetes

Pharmacological Management of Type 2 Diabetes: Oral Antihyperglycemic Agents and Injectable Therapy

  • Review the treatment algorithm for hyperglycemia management in type 2 diabetes.
  • Describe the different types of oral antihyperglycemic agents (OAA) regarding action, indications for use, side effects, safe administration and precautions.
  • Examine renal function assessment methods
  • Explore how to individualize therapeutic choices.

Pharmacological Management of Diabetes: Insulin

  • Review the action profile of different insulins.
  • Describe the rationale behind common insulin regimens.
  • Discuss how to choose the starting dose of common insulin regimens.
  • Describe the principles of pattern management.
  • Explore how to apply pattern management.

Self-Monitoring of Blood Glucose 

  • Identify the benefits of blood glucose monitoring.
  • Discuss techniques for blood sampling.
  • Describe the purpose and methods of quality control for blood glucose meter.
  • Examine the self-monitoring blood glucose (SMBG) recommendation tool for healthcare providers.
  • Explore how to individualize the frequency of SMBG.

Overview of Blood Glucose Monitoring in the Community Pharmacy

  • Summarize the rationale behind the ODB Blood Glucose Test Strip (BGTS) reimbursement policy.
  • Demonstrate a stepwise approach to providing a person with a blood glucose meter.
  • Discuss the individualization of Self-Monitoring of Blood Glucose (SMBG).

Insulin Injection Devices and Injection Techniques

  • Identify the common gaps in insulin injection knowledge.
  • Examine FIT Canada recommendations on insulin administration.
  • Explore strategies for adopting best practices.

Diabetes: Complications and Screening

  • Describe the microvascular complications of diabetes.
  • Discuss the associated macrovascular complications of diabetes.
  • Describe the appropriate screening times for diabetes complications. 
  • Identify the screening tools available for detecting diabetes complications.
  • Describe how pharmacists can use these screening tools in practice.
  • Identify prevention strategies for diabetes complications.

Managing Special Circumstances in Diabetes Patient Care

  • Explore how to manage the following special circumstances: hypoglycemia; sick days; preparing for colonoscopy, surgery or diagnostic tests and guidelines for driving private cars.

The Use of CSII Technology in Diabetes

  • Discuss insulin pump basics.
  • Discuss the advantages and disadvantages of insulin pump therapy.
  • Define the following terms related to insulin pump use: basal   rate, bolus rate, ezCarb, combo wave bolus, dual wave bolus, carbohydrate ratio, insulin sensitivity, insulin on board.
  • Outline the necessary steps for successful pump initiation.
  • Identify some potential problems and solutions with pump use.

Physical Activity and Diabetes: Prescribing Exercise

  • Understand the current guidelines for recommending physical activity and exercise to people with diabetes.
  • Understand the effect of different forms of physical activity and exercise on the management of diabetes.
  • Know how to confidently prescribe individualized practical exercise and physical activity programs to people with diabetes.

Lifestyle Changes for Diabetes Management

  • Understand the goals of nutrition management for diabetes
  • Be familiar with the meal planning tools available for educating people with diabetes
  • Be able to apply the 2018 Diabetes Canada CPG nutrition principles for the management of diabetes

Program Completion

To receive a letter of completion for this program, participants must complete the following requirements:

  1. Complete the program’s online modules. Instructions will be emailed after registration.
  2. Complete the multiple-choice exam, achieving a score of 70 per cent or higher within a maximum two attempts.
  3. Complete a program evaluation.

Pre-requisites and Target Audience

There is no prerequisite to register for this program. The MASTER Plan for Diabetes Continuing Education Program is designed for pharmacists who wish to expand their knowledge in the area of diabetes and optimize the care provided to patients with diabetes.

Subject Matter Experts

  • Allan Malek, RPh (BSc (Bio) (Pharm))
  • Barry Simon, MD, FRCP
  • Beth Li, RPh, CDE (BScPhm)
  • Freda Leung, RPh, CDE, CRE, BCGP (BScPhm)
  • Gail McNeil, RN, CDE (BNSc, MEd)
  • James Morrison, RPh, CDE (BScPhm)
  • Joyce Chan, RPh, CDE, ACPR, BCPS (BScPhm)
  • Joanne Lewis, RD, CDE
  • Jeannette Schindler, RPh, CIM, CRE (BScPhm, MBA)
  • Laura Murphy, RPh, ACPR (BScPhm, PharmD)
  • Susie Jin, RPh, CDE, CPT, CGP (BScPhm)
  • Wendy Bordman, RPh, CDE (BSc[Bio],BScPhm)

Last updated: December 18, 2019

Inquiries: Please contact OPA’s professional development team by phone at 416-441-0788, option 3 (toll-free in Ontario at 1-877-341-0788, option 3), or by email at

Cancellation policy: Cancellation requests must be submitted in writing to no later than five days after access to the program has been emailed to you. A $30 (+HST) administration and processing fee will apply. Cancellations will not be permitted once log-in to access the program material has been initiated. Program registration fees will not be refunded after the cancellation deadline.

Protecting your privacy: Your privacy is important to us. Some information you provide in program registration forms and exercises may be considered personal information. OPA collects, uses, and shares the information contained in program registration forms and exercises to process your registration; issue certificates of completion; award continuing education credits; and deliver OPA services, programs, and publications to you.

Learners’ code of conduct: By registering for an OPA education program, you agree to follow OPA’s Learners’ Code of Conduct. For further details, click here


Event Date: Recurring | City: Online | Venue: Online

Pricing and Registration
Member Rate
Master Plan 2019   $275.00 Add to Cart 
Non-Member Rate
Master Plan 2019   $450.00 Add to Cart 
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